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AutoZone Website Review & Ratings + AutoZone Coupons

AutoZone: Products & Services

Started in 1979 as Auto Shack attached to a wholesale food company, AutoZone has developed rapidly.   It is now a leading national chain of auto parts and accessories throughout the United States, Puerto Rico, Mexico and Brazil, equipped with Z-net automotive technology, which is available only at AutoZone, which helps find parts needed fast and get the job done right by providing complete job solutions, advice and information for customers’ vehicles.

Now based in Memphis, TN 38103, AutoZone offers online as well as through its 5000+ outlets:
- Replacement Parts
- Accessories
- Tools & Equipment
- Fluids & Chemicals
- Performance
- Repair Help -- Vehicle Repair Guides, Video Library, Troubleshooting, Component Locations, Specifications, Product and How To Info, Glossary, Be Car Care Aware and Find a Repair Shop
- Hot Deals – In-Store Rebates, In-Store Services, Loan-A-Tool® Program, Z-net® and Sales Circular

As seen in the Repair Help and Hot Deals categories above, AutoZone provides extensive and mostly free information and services to customers.

AutoZone: Company Background

AutoZone's history started with the vision of one man: J.R. "Pitt" Hyde III, the company’s founder.   When joining Malone & Hyde, Inc., his grandfather’s wholesale food company, Pitt initiated and developed Malone & Hyde's specialty retailing division and saw a need for a retail automotive parts store to help people with the upkeep of their vehicles.   He believed that the characteristics found in supermarkets--clean, well-organized store, accessible products and great customer service--could be applied to the automotive parts business.   In 1979, his vision became a reality and on July 4, 1979, Auto Shack opened its first store in Forrest City, Arkansas.   In 1987, Auto Shack officially changed its name to AutoZone.   

AutoZone has come a long way.   Today, AutoZone, headquartered in Memphis, Tenn. 38103, with 70,000 employees (known as AutoZoners) and 5,000+ retail outlets throughout the United States, Puerto Rico, Mexico and Brazil, is a Fortune 500 company and the first aftermarket retailer in the Automotive Hall of Fame.   AutoZone does more than $8.1 billion in annual sales.

AutoZone: Customer Feedback & Reviews

As with other businesses, remarks about AutoZone on the Internet are mixed, but comments about this leading chain of auto parts stores are mostly positive.   Below are reviews, customer as well as editorial, of AutoZone quoted from the Web.

Posted on Yelp.com:
Helpful and handy to get to. I like this place and grab all of my random car up-keep stuff here. It may be in the hood but I don't feel a lot of the 'hood mentality' here, just good service and knowledgeable staff.

Good stuff.
- Amy B., Seattle, Wash., July 5, 2012

Posted on HamptonRoads.com:
Great folks!   I frequent this AutoZone a LOT more than I really care to because of my Jeep. The folks there are awesome and always willing to help.
- gtrsnax, Nov. 11, 2007

Published on HamptonRoads.com:
Editorial Review by Citysearch Editors
By Contributor at Citysearch, Aug. 15, 2008

Well-known chain offers basics like batteries and spark plugs, and novelty items including wheel covers, racing seats and motorized razor scooters.

AutoZone: Business Credibility & Trustworthiness

AutoZone is a non-accredited BBB member (some businesses are not accredited because they have not sought BBB accreditation), ranked by BBB with B+ rating on a scale of A+ to F.   This leading auto parts retailer and distributor of automotive replacement parts and accessories has achieved amazing business credibility.   Its Facebook likes have reached a fabulous figure of 438,026, while sites linking in AutoZone.com on Alexa have come up to 3,486.   Sites linking in show the company’s reputation, the higher the figure, the higher is the business reputation.   In 1999, AutoZone made the Fortune 500 list for the first time and this company has consistently been on the list since its debut.   In 2004, AutoZone’s founder J.R. "Pitt" Hyde III was inducted into the Automotive Hall of Fame.   Pitt set a standard as the first aftermarket retailer in the Automotive Hall of Fame.   Pitt also started AutoZone with a commitment to philanthropy.   This commitment has been richly embedded into AutoZone's culture, and the tradition of giving continues even stronger today.   AutoZone also takes its environmental responsibility very seriously, collecting and recycling millions of gallons of used oil, millions of used lead-acid batteries, tons of scrap metal, tons of cardboard and hundreds of thousands of wood pallets, conserving energy as well as engaging in numerous other green efforts.   With all these accreditations, philanthropic and community activities and environmental actions, AutoZone has appeared in various media outlets.

AutoZone: Website Popularity & Google Ranking

According to Alexa, approximately 89% of AutoZone.com's visitors are in the United States, and thus, the site has a high three-month traffic rank of 802 in the United States compared with its three-month global traffic rank, which is 4,225.   Sites linking in show a wonderful figure of 3,486.   Sites linking in are a measure of a site’s reputation.   According to StatShow.com, AutoZone reaches roughly 2,595,750 users and delivers about 5,710,650 pageviews each month.   According to Google, AutoZone has a pagerank of 5/10 (the page rank value is 5 from 10 possible points).   To have an idea of this pagerank, let’s compare it with that of Google, which is 9/10, Alexa, which is 8/10, and that of one of AutoZone’s competitors, JCWhitney.com, which is 5/10.

AutoZone: Social Media Presence

As disclosed in the Business Credibility section above, AutoZone actively takes part in community activities, charitable programs and green efforts.    In 1987, AutoZone introduced the first electronic catalog in the industry, "WITT-Jr."    WITT-Jr has evolved into Z-net®--to include parts lookup, job solutions, advice and information for customers’ vehicle.   In 1999, AutoZone made the Fortune 500 list for the first time and has improved its ranking on the list each year since its debut.   With the induction of AutoZone’s founder J.R. "Pitt" Hyde III into the Automotive Hall of Fame in 2004, Pitt set a standard as the first aftermarket retailer in the Automotive Hall of Fame.   For sure all these made news and AutoZone was presented in various social media.

AutoZone’s Facebook pages show a huge figure of likes (438,035), which keep rising, with notifications of AutoZone sweepstakes and current postings.   Its Twitter account has 8,532 followers and 1,869 tweets, with current postings.   AutoZone also keeps a YouTube channel, with 6,342 followers and an enormous number of views (2,143,498).

AutoZone: Website Security & Safety

AutoZone uses Secure Socket Layers (SSL) technology to hide customers’ personal information from other users on the Internet (The “Norton Secured powered by VeriSign” seal appears on almost every page of its website).   AutoZone also has strict Privacy Guidelines, which clearly describe how AutoZone collects, uses and protects customers’ information.

A diagnostic test made on Google today Jan. 27, 2013 confirms that www.autozone.com is not currently listed as suspicious.   Of the 104 pages Google tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent.   The last time Google visited this site was on 2013-01-26, and suspicious content was never found on this site within the past 90 days.   Over the past 90 days, www.autozone.com did not appear to function as an intermediary for the infection of sites and has not hosted malicious software.

AutoZone: Pricing & Packages

As seen from the comparison below, prices of AutoZone are generally lower, not to mention the warranty offered.

AutoZone:
1) Walker SoundFx Muffler for 2003 Ford Escape XLS – Warranty 1 year $66.99
2) Duralast Brake Rotor Front for 2003 Ford Escape XLS – Warranty 2 years $37.99

JCWhitney.com:
1) Walker SoundFx Muffler for 2003 Ford Escape XLS – Warranty 90 days $70.91
2) Centric Brake Rotor Front for 2003 Ford Escape XLS -- Warranty 90 days $45.17

PartsGeek.com:
1) Walker SoundFx Muffler for 2003 Ford Escape XLS -- Warranty? $54.25
2) Centric Brake Rotor Front for 2003 Ford Escape -- Warranty? $39.25

AutoZone: Shipping Rates & Policies

AutoZone offers free shipping on all orders totaling at least $75.00 (excluding taxes and shipping charges) as well as on all orders shipped to APO/FPO/DPO addresses (via U.S. Postal Service).   Free shipping is done either by U.S. Postal Service or FedEx Ground. Free shipping excludes shipments of gift cards and enhanced shipping options, such as Next-day Air, Second-day Air or Freight (Freight applies to overweight/oversized items).   Free shipping is limited to in-stock items and items offered for sale exclusively through AutoZone's VDP (Vendor Direct Parts), or special order, program.   AutoZone.com reserves the right to end this offer at any time without notice.

AutoZone.com currently ships to the United States, APO/FPO/DPO and U.S. Territory addresses only.   Orders are processed and shipped within two business days after placement (3 - 5 business days in case of special order items).   An individual item weight and the total order weight determine the shipping option to a particular address.   AutoZone.com ships via FedEx home delivery, using four shipping options.   With Standard delivery, a shipment will arrive within three to five days after the order has been processed.   Standard delivery to Alaska and Hawaii is not available.  Rush delivery shipments will arrive in two days, while Express delivery shipments the next day.   Delivery duration for Freight is typically longer than Standard delivery and will vary based on the destination address and the carrier.

Depending on size, weight, availability and other factors, the items in an order may be shipped as multiple shipments or from different locations.   Shipping methods for all items in an order will be the shipping options the customer chooses at checkout.    Delivery times of these items will depend on the shipping options chosen.   Some portion of the order containing special order items may be charged on order submission.

Each shipping option is priced differently.   Shipments to Alaska and Hawaii incur a $10.00 FedEx delivery fee, which is included in the total charge at the time of order.   The shipping charge is based on the total weight of an order and although the order may arrive in more than one box, the customer will be charged only one delivery price.

During the purchase process, a customer is given the opportunity to enter a separate shipping address.   Shipments to P.O. boxes are also acceptable, but only through the United States Postal Services (USPS).   FedEx does not deliver to P.O. boxes.   AutoZone also ships to APO, FPO and DPO addresses via the USPS.   However, the USPS doesn't provide tracking information for regular mail shipments to APO addresses.   Packages with an APO address usually undergo one to two business-day delay in addition to the regular USPS shipping time.   U.S. shipping times to APO/FPO/DPO addresses tend to vary widely.

AutoZone: Payment Methods Accepted

Currently, AutoZone accepts Visa, MasterCard, Discover, American Express and payments through PayPal and does not accept CODs, personal checks, debit cards or AutoZone gift cards.   The AutoZone gift card can be used for the purchase of merchandise at any AutoZone store and AutoZone does not accept it as a payment online.   AutoZone is working to include this payment option for customers in the near future.

For the purchase of AutoZone gift cards online, AutoZone accepts Visa, MasterCard, Discover and American Express.   There is a limit of $200 per gift card.   Other tender types are accepted for in-store purchases.

AutoZone: Returns, Refunds & Exchange Policy

All gift card sales are final and gift cards cannot be returned.   To return a product purchased online to an AutoZone store, the customer can simply take the product to the store of his/her choice in its original packaging and/or box along with the receipt.   All fluids, if any, must be drained from the product before returning it (Recycle or properly dispose of all fluids drained from returned part).   Also, if possible, the customer should take the credit card used to purchase the part so that the store may immediately credit it for the price of the part.    Reimbursement of the shipping cost will be done only if AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com's Fulfillment Center.   All returns to an AutoZone store are subject to the in-store return policy.

To return a product to AutoZone.com, first drain all fluids, if any, from the product (Recycle or properly dispose of all fluids drained from returned part.  It must be free of all flammable and hazardous fluids before shipment).    The Return Form (Section B of the shipping invoice) must be filled out and included with the product in its original packaging and/or box.   If the customer is shipping from the United States and if either (i) AutoZone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will provide the customer with a return shipping label.   The customer must place the return shipping label on the outside of the box and ship it.

If the customer is shipping from overseas or a U.S. Territory and if (i) AutoZone.com made a shipping error or (ii) the product was defective when shipped from AutoZone.com's Fulfillment Center, AutoZone will reimburse the return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier's pre-printed label.   Otherwise, AutoZone recommends using a carrier that provides package tracking to ensure the product gets back to AutoZone.com safely and quickly.   The customer’s credit card will be credited for the full price of the product.   In all cases, the customer is responsible for verifying and complying with the carrier’s proper shipment requirements.

To return the core (when a vehicle is repaired, the old or failed part that was replaced is called a core) for a product purchased from AutoZone.com to an AutoZone store, the customer can simply take the core and his/her receipt to any AutoZone store.   All fluids, if any, must be drained out of the part before returning it.   If the customer has the box in which the new product was shipped, he/she should use it to return the core.   If the customer takes along the credit card used to purchase the new product, the store will immediately credit the credit card for the value of the returned core.   All returns to an AutoZone store are subject to the in-store return policy.

To return a product core to AutoZone.com's Fulfillment Center for credit, first drain all fluids, if any, from the product.    The part must be free of all flammable and hazardous fluids before shipment.   The customer must fill out the Return Form (Section B of the shipping invoice) and include it with the product in the box in which the order was sent.   The customer must place the return shipping label on the outside of the box and ship it.   The customer is responsible for verifying and complying with proper shipment requirements of the carrier.   AutoZone recommends using a carrier that provides package tracking to ensure the product gets back to AutoZone.com safely and quickly.   The customer will not be reimbursed for shipping costs incurred in shipping the core to AutoZone.com's Fulfillment Center.

The credit card used for the purchase of the product giving rise to the core return will be credited with the core's value after inspection.
The shipment or other return of any core or other product to AutoZone is considered a transfer of ownership, and AutoZone will be unable to return the core or other product to the customer.

Further details are published on the Online Return Policy page.

AutoZone: Product images & screenshots
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